2016-04-14 12:54 美国亚马逊 评论关闭

网友问:如何联系美亚客服?商品出现破损,要咨询下,请告诉我美亚客服联系方式。

小编答:联系美国亚马逊的在线客服的方法十分简单,找到入口即可。点这里直接进入,或者在任意商品页面或者个人信息页面的底部有“Let Us Help You”一栏。

看到最上面出现了中文客服的图标了吗?如下图!这是美亚刚刚推出的新功能,建议英语不好的直接和中文客服沟通就行了,他们不是中国亚马逊的,而是美国亚马逊的中文客服,专门负责解决美亚直邮问题。

怎么联系美亚客服?

如果你觉得中文客服不靠谱,还是希望老美来解决问题!没问题,我们继续往下走!

点击刚刚那个页面最下面的“Need More Help?”就会弹出二级菜单,隐藏的很深吧,美亚其实就是不想让你马上联系他们呢,哈哈。

怎么联系美亚客服?

进去之后,我们需要选择求助类型,主要分为四大类:An order I placed 订单问题、Fire and Kindle Fire和Kindle系列产品问题、Digital Services 数字内容求助、Something else 其他问题。

比如这里点击“Something else”,会需要在“Tell us more about your issue”一栏选择问题主题和详情,之后会在第三栏“How would you like to contact us”最右边出现“Chat”在线客服按钮,点击即可进入聊天页面了。

找到了美亚客服之后,聊什么呢?

在海淘过程中遇到的一些常见的问题如下,和客服沟通或者发邮件时,也许你也用得到,果断收藏下吧。

取消订单
How to cancel order
Hi, myorder number is 订单号I don't need all the goods of this order. Please help me tocancel this order. Thank you.

催促发货
Ihave placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But thestatus still shows 'in process' today. I kindly ask if you might accelerate thespeed of processing. Thanks!

变更收货地址
Excuse me,my order number is 订单号. My original address is: 旧的地址, Could I change my new address to 新的地址. Thank you.
Best regards!

退货
Excuseme, my order number is (订单号). I have received the parcel. But now I don't need these goods. MayI return goods? Please provide return label number to me? Thanks you.
Bestregards!

买完就涨价了,退还差价
Hi,I have made a purchase on 日期.And I have bought 商品名称 at the price of 价格,but now the newest priceis 价格,I have not receive the item yet,I wonder if could have a price match and refund. Thank you!