2016-04-14 22:50 美国亚马逊
美亚攻略2016!如何与美亚客服聊天沟通,手把手教你

和小编一样,很多人的英文都是哑巴英语,单词记住不少,但是说一句人话的时候,简直要命。没关系,只要客服看得懂,沟通就是有价值的,小编帮你偷个懒,直接把常用的美亚问题都列出来了,你只要替换订单号和地址就行了。

在海淘过程中遇到的一些常见的问题如下,和客服沟通或者发邮件时,也许你也用得到,果断收藏下吧。

美亚直邮攻略:http://www.qluu.com/jingyan/2015-dageliulian.html
美亚海淘攻略2016:http://www.qluu.com/amazon-2016.html
美亚(Amazon)美国亚马逊手机版:http://www.qluu.com/amazon-shouji.html
美亚手把手图文攻略:http://www.qluu.com/amazon-haitao-jiaocheng.html

取消订单
How to cancel order
Hi, my order number is 订单号I don't need all the goods of this order. Please help me tocancel this order. Thank you.

催促发货
Ihave placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But the status still shows 'in process' today. I kindly ask if you might accelerate thespeed of processing. Thanks!


变更收货地址

Excuse me,my order number is 订单号. My original address is: 旧的地址, Could I change my new address to 新的地址. Thank you.
Best regards!

退货
Excuseme, my order number is (订单号). I have received the parcel. But now I don't need these goods. MayI return goods? Please provide return label number to me? Thanks you.
Bestregards!

买完就涨价了,退还差价
Hi,I have made a purchase on 日期.And I have bought 商品名称 at the price of 价格,but now the newest priceis 价格,I have not receive the item yet,I wonder if could have a price match and refund. Thank you!

什么?你还不知道如何联系美亚客服?戳这里!

2016-04-14 12:54 美国亚马逊

网友问:如何联系美亚客服?商品出现破损,要咨询下,请告诉我美亚客服联系方式。

小编答:联系美国亚马逊的在线客服的方法十分简单,找到入口即可。点这里直接进入,或者在任意商品页面或者个人信息页面的底部有“Let Us Help You”一栏。

看到最上面出现了中文客服的图标了吗?如下图!这是美亚刚刚推出的新功能,建议英语不好的直接和中文客服沟通就行了,他们不是中国亚马逊的,而是美国亚马逊的中文客服,专门负责解决美亚直邮问题。

如果你觉得中文客服不靠谱,还是希望老美来解决问题!没问题,我们继续往下走!

点击刚刚那个页面最下面的“Need More Help?”就会弹出二级菜单,隐藏的很深吧,美亚其实就是不想让你马上联系他们呢,哈哈。

进去之后,我们需要选择求助类型,主要分为四大类:An order I placed 订单问题、Fire and Kindle Fire和Kindle系列产品问题、Digital Services 数字内容求助、Something else 其他问题。

比如这里点击“Something else”,会需要在“Tell us more about your issue”一栏选择问题主题和详情,之后会在第三栏“How would you like to contact us”最右边出现“Chat”在线客服按钮,点击即可进入聊天页面了。

找到了美亚客服之后,聊什么呢?

在海淘过程中遇到的一些常见的问题如下,和客服沟通或者发邮件时,也许你也用得到,果断收藏下吧。

取消订单
How to cancel order
Hi, myorder number is 订单号I don't need all the goods of this order. Please help me tocancel this order. Thank you.

催促发货
Ihave placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But thestatus still shows 'in process' today. I kindly ask if you might accelerate thespeed of processing. Thanks!

变更收货地址
Excuse me,my order number is 订单号. My original address is: 旧的地址, Could I change my new address to 新的地址. Thank you.
Best regards!

退货
Excuseme, my order number is (订单号). I have received the parcel. But now I don't need these goods. MayI return goods? Please provide return label number to me? Thanks you.
Bestregards!

买完就涨价了,退还差价
Hi,I have made a purchase on 日期.And I have bought 商品名称 at the price of 价格,but now the newest priceis 价格,I have not receive the item yet,I wonder if could have a price match and refund. Thank you!

2013-09-24 07:33 海淘问答
信用卡被amazon扣了79美元

网友问:信用卡被amazon扣了79美元,什么情况?

小编答:按你这个描述,八成是试用了Amazon的PRIME会员期限到达之后忘记设置取消了,导致Amazon默认你是续费的,不过别着急,如果你不想续费,还是可以要回来的哦。直接找客服,如何找,请看我们之前写的联系客服的教程。客服沟通后,79美元直接返还到信用卡的,一般需要一周以上。

2012-09-02 00:09 海淘问答
被美国亚马逊扣了79美元,怎么办?

网友问:被美国亚马逊扣了79美元,怎么办?

小编答:好惨,我猜你应该是申请了美国亚马逊的Prime会员服务,忘记取消了吧。小编也干过这事儿,一忙忘记了。

从你试用开通之日起1个月,你可以在这1个月内享受免运费政策。一定记得要在1个月内取消该试用,否则amazon prime服务会默认认为你开通,会扣除79美元。万一由于你忘记了,被扣了79美元,而且你在正是扣款后也未使用过该服务,你就可以通过amazon的live chat 在线申诉就行了。和客服的聊天很简单,你只要表达出两点就可以了,用简单的英语,(1)你忘记取消prime服务了(2)信用卡里被亚马逊扣了79美元,想要回来。剩下的就交给客服吧,客服会帮你取消掉,并给你发一封邮件,内容如下:

Hello from Amazon.com,
As you requested, we've canceled your Amazon Prime membership.
Since you have not used your Amazon Prime benefits, we are refunding the full membership fee of $79 plus any applicable fees and taxes. Your refund should be processed within the next 2-3 business days and will appear as a credit on your card's next billing statement. If your latest membership charge is still processing, we'll issue the refund as soon as the charge is completed.
If you'd like to join Amazon Prime again, start a paid membership by signing-up during checkout or visiting the Amazon Prime page: http://www.amazon.com/prime
Thank you for trying Amazon Prime and shopping at Amazon.com.

Best regards,
Amazon.com Customer Service

2012-07-21 07:40 海淘问答
美国亚马逊发货很慢,该怎么办?

网友问:7月5日 下的单,9号才发货,13号到达转运公司所在城市 El Monte CA US ,之后就再没消息了,这都7月21号了,我该怎么办?

小编答:联系客服吧,过时效好久了,感觉有点离谱。美国亚马逊联系客服的方式我给你写一下:在网页的右下角有一个help的链接,切换页面后,右侧有个contact us 的按钮,单击。登录后,选择有问题的订单,再从第二栏里选择你要询问哪方面的问题,有两层选项,还有可能填关键词。然后就可以选邮件,电话,还是在线聊天。祝早日解决问题!